What is covered

• Manufacturing defects — the product does not work or perform as described due to a fault in materials or workmanship.
• Damage in transit — the item arrives broken or damaged.
• Wrong or missing items — you received something different from what you ordered, or part of your order is missing.

Report any of the above within 30 days of delivery and we will resolve it at no cost to you — with a replacement, missing parts, or a refund, whichever fits the situation best.

What is not covered

• Change of mind. Because every order ships internationally, return freight costs more than most products themselves. For that reason we cannot accept returns when the item is as described and works as intended. Please review the full specifications on each product page before ordering — that is exactly why we publish them in such detail.
• Damage from misuse — accidents, modifications, or use outside the product’s stated purpose.
• Normal wear and tear over time.

How to make a claim

1. Contact us within 30 days of delivery via the Contact page, with your order number.
2. Attach photos or a short video showing the issue (and the shipping box, if the item arrived damaged). Clear evidence lets us resolve claims quickly — usually within 1–2 business days.
3. We make it right. Depending on the case we will send a replacement, send missing parts, or issue a refund. If a return shipment is ever genuinely necessary, we arrange and pay for it — we will never ask you to pay to return a faulty product.

Refunds

• Approved refunds go back to your original payment method (card or PayPal).
• We issue the refund as soon as your claim is approved; banks and card issuers typically post it within 3–10 business days.
• If an order is cancelled before it ships, it is refunded in full, automatically.

Nothing in this policy limits any non-waivable statutory rights that may apply in your country of residence.